General Questions
What services does ProLogistech offer?
We specialize in e-commerce fulfillment, 3PL (third-party logistics) warehousing, and inventory management. Our additional services include warehouse design and optimization, and advanced technology solutions for seamless integration with your e-commerce platforms.
Who can benefit from your services?
Our services are tailored to businesses of all sizes, from small startups to large enterprises. We work with a variety of industries, including retail, e-commerce, and manufacturing, to streamline logistics and fulfillment.
Where is your warehouse located?
Our primary warehouse facilities are strategically located to ensure efficient shipping and cost-effective distribution for our clients.
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E-commerce Integration
What platforms can you integrate with?
We support integration with popular e-commerce platforms such as Shopify, WooCommerce, Amazon, Etsy, eBay, and BigCommerce. If your platform isn’t listed, contact us—we may still be able to integrate with it.
How do I sync my inventory and orders?
Our technology connects directly with your e-commerce store, allowing real-time synchronization of inventory and order data. Once integrated, orders placed on your store automatically flow into our system for fulfillment.
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Fulfillment Services
What is the process for fulfilling an order?
Your customer places an order on your e-commerce site.
The order syncs to our system automatically.
Our team picks, packs, and ships the order from our warehouse.
Tracking information is updated and sent to your customer.
Do you support custom packaging?
Yes, we can use custom packaging materials, including branded boxes and inserts. Contact us to discuss your packaging requirements.
How quickly do you ship orders?
We offer same-day shipping for orders received by our cutoff time. Delivery timelines depend on the shipping method selected.
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Inventory Management
Can I view my inventory levels?
Yes, you’ll have 24/7 access to a client dashboard where you can monitor inventory levels, track orders, and access real-time reports.
Are there limits to how much inventory I can store?
While we don’t impose strict limits, we recommend contacting us for storage needs exceeding typical volumes so we can tailor a solution for your business.
Shipping and Returns
Which carriers do you work with?
We partner with major carriers like UPS, FedEx, DHL, and USPS to provide competitive shipping rates and reliable delivery.
How do you handle returns?
Returns are processed using a Return Merchandise Authorization (RMA) system. Once we receive a returned product, we inspect it and either restock it or follow your specific instructions.
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Getting Started
How do I begin working with ProLogistech?
Getting started is easy:
Contact us for a consultation.
We’ll assess your business needs and provide a tailored solution.
After onboarding, we’ll integrate your systems and begin managing your logistics and fulfillment.
Is there a contract or setup fee?
We offer flexible plans without long-term contracts or hidden fees. Contact us for pricing details tailored to your business needs.
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If you have any other questions, feel free to reach out. We’re here to help your business grow and succeed!